{"id":1336,"date":"2025-01-10T14:24:55","date_gmt":"2025-01-10T14:24:55","guid":{"rendered":"https:\/\/www.cfigroup.it\/energy-utilities\/"},"modified":"2025-03-11T15:38:12","modified_gmt":"2025-03-11T15:38:12","slug":"energy-utilities","status":"publish","type":"page","link":"https:\/\/www.cfigroup.it\/en\/energy-utilities\/","title":{"rendered":"Energy & Utilities"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#1A212C” background_image=”https:\/\/cfigroup.it\/wp-content\/uploads\/2025\/01\/energy-utilities-min.jpg” background_blend=”overlay” custom_padding=”5%||5%||true|false” custom_padding_tablet=”4%||4%||true|false” custom_padding_phone=”4%||4%||true|false” da_disable_devices=”off|off|off” saved_tabs=”all” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.3″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][dnxte_multi_heading text_one=”Market Research for the Energy & Utilities Sector” text_two=”The Key to Success” display_type_select=”on” text_two_margin=”||0px||false|false” text_two_padding=”||0px||false|false” text_three_margin=”||0px||false|false” text_three_padding=”||0px||false|false” text_one_reveal_effect=”on” text_one_reveal_color_before=”#44546C” _builder_version=”4.27.4″ _module_preset=”default” text_one_font=”–et_global_heading_font|800||on|||||” text_one_text_color=”#FFFFFF” text_one_font_size=”35px” text_one_line_height=”1.1em” text_two_font=”–et_global_body_font|300|||||||” text_two_text_color=”#BBC8D3″ text_two_font_size=”25px” text_two_line_height=”1.1em” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” text_one_font_size_tablet=”35px” text_one_font_size_phone=”35px” text_one_font_size_last_edited=”on|phone” text_two_font_size_tablet=”25px” text_two_font_size_phone=”23px” text_two_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/dnxte_multi_heading][et_pb_divider color=”#BBC8D3″ divider_weight=”15px” _builder_version=”4.27.3″ _module_preset=”default” width=”25%” custom_margin=”-20px||15px||false|false” custom_padding=”0px||||false|false” animation_style=”zoom” animation_direction=”left” animation_delay=”200ms” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”down” _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(255,255,255,0.5)” background_image=”https:\/\/cfigroup.it\/wp-content\/uploads\/2024\/11\/sfondo-mondo-min-1.png” background_size=”initial” background_position=”bottom_center” background_blend=”overlay” background_enable_mask_style=”on” background_mask_style=”bean” background_mask_transform=”invert” background_mask_size=”cover” background_mask_position=”top_center” custom_padding=”||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”justified” custom_margin=”||15px||false|false” animation_style=”slide” animation_direction=”left” animation_duration=”700ms” animation_intensity_slide=”10%” global_colors_info=”{}”]<\/p>\n

The energy and utilities sector<\/strong> is at the heart of modern life. In an increasingly complex environment characterized by stringent regulations, new competitive challenges and growing consumer expectations, understanding the real needs of customers<\/strong> is essential. Market research for the energy and utilities sector<\/strong> allows companies to obtain strategic insights to anticipate needs<\/strong>, improve operational efficiency <\/strong>and build a relationship of trust<\/strong> with consumers. <\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”justified” custom_margin=”||||false|false” animation_style=”slide” animation_direction=”left” animation_duration=”700ms” animation_delay=”100ms” animation_intensity_slide=”10%” animation_direction_tablet=”left” animation_direction_phone=”left” animation_direction_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

These surveys do more than simply collect data: they delve into what customers want from an energy supplier, their perceptions of costs and services, and the factors that drive their loyalty. In parallel, Employee Satisfaction studies analyze the level of motivation, engagement and well-being of staff<\/strong>, highlighting areas for improvement to create a positive working environment, which directly reflects on the quality of customer service. <\/p>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ4NiJ9fQ==@” button_text=”Contact us for a personalized consultation ” disabled_on=”on|on|off” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_padding=”20px||20px|30px|true|false” animation_style=”slide” animation_direction=”bottom” animation_duration=”700ms” custom_css_main_element=”line-height:1.3em !important;||” box_shadow_style=”preset4″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_spread=”10px” box_shadow_color=”#FFFFFF” saved_tabs=”all” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”line-height:1.3em !important;||” custom_css_main_element_phone=”line-height:1.3em !important;||”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][dnxte_image_reveal dnext_img_reveal=”https:\/\/cfigroup.it\/wp-content\/uploads\/2025\/01\/energy-utilities-min.jpg” dnext_single_color=”#44546C” _builder_version=”4.27.4″ _module_preset=”default” z_index=”2″ custom_padding=”||0px|||” box_shadow_style=”preset4″ box_shadow_color=”#BBC8D3″ global_colors_info=”{}”][\/dnxte_image_reveal][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.27.3″ _module_preset=”default” z_index=”1″ custom_margin=”||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.3″ _module_preset=”default” custom_padding=”|12px|||false|false” custom_padding_tablet=”|0px|||false|false” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”17px” background_color=”#1A212C” background_image=”https:\/\/cfigroup.it\/wp-content\/uploads\/2024\/11\/sfondo-box-min.jpg” background_blend=”overlay” z_index=”1″ width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”right” custom_margin=”-50px||15px||false|false” custom_margin_tablet=”10px||15px||false|false” custom_margin_phone=”10px||15px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”85px|30px|30px|30px|false|true” custom_padding_tablet=”30px|30px|95px|30px|false|true” custom_padding_phone=”30px|30px|95px|30px|false|true” custom_padding_last_edited=”on|tablet” animation_style=”slide” animation_direction=”right” animation_duration=”700ms” animation_delay=”100ms” animation_intensity_slide=”10%” scroll_horizontal_motion=”0|50|50|100|2|0|-2″ module_alignment_tablet=”center” module_alignment_phone=”center” module_alignment_last_edited=”on|tablet” box_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n

Through targeted studies, companies can identify fair rates, optimize the customer experience, and strengthen internal collaboration<\/strong>, adapting to changing market trends. In a rapidly changing landscape, success depends on the ability to listen to both consumers and employees<\/strong> and transform these insights into concrete actions<\/strong> to offer solutions that exceed expectations. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ4NiJ9fQ==@” button_text=”Contact us for a personalized consultation ” button_alignment=”left” disabled_on=”off|off|on” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_margin=”-45px|15%|||false|false” custom_padding=”25px||25px|25px|true|false” custom_padding_tablet=”25px||25px|25px|true|false” custom_padding_phone=”15px||15px|20px|true|false” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”bottom” animation_duration=”700ms” custom_css_main_element=”line-height:1.3em !important” box_shadow_style=”preset4″ box_shadow_horizontal=”2px” box_shadow_vertical=”0px” box_shadow_spread=”11px” box_shadow_color=”#FFFFFF” saved_tabs=”all” locked=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_icon font_icon=”||fa||900″ icon_color=”#FFFFFF” disabled_on=”on|on|off” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#BBC8D3″ custom_margin=”-15px||||false|false” custom_padding=”50px|75px|50px|75px|true|true” animation_style=”zoom” global_colors_info=”{}”][\/et_pb_icon][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”down” _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(187,200,211,0.35)” background_enable_image=”off” background_size=”initial” background_position=”bottom_center” background_blend=”overlay” custom_padding=”||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dnxte_multi_heading text_one=”CFI Group’s ” text_two=”Energy & Utilities Investigations” heading_tag=”h2″ display_type_select=”on” text_two_margin=”||0px||false|false” text_two_padding=”||0px||false|false” text_three_margin=”||0px||false|false” text_three_padding=”||0px||false|false” text_one_reveal_effect=”on” text_one_reveal_color_before=”#44546C” _builder_version=”4.27.4″ _module_preset=”default” text_one_font=”–et_global_body_font|300|||||||” text_one_text_align=”left” text_one_text_color=”#44546C” text_one_font_size=”25px” text_two_font=”–et_global_heading_font|800||on|||||” text_two_text_align=”left” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}”][\/dnxte_multi_heading][et_pb_divider color=”#BBC8D3″ divider_weight=”15px” _builder_version=”4.27.3″ _module_preset=”default” width=”25%” module_alignment=”left” custom_margin=”-20px||15px||false|false” custom_padding=”0px||||false|false” animation_style=”zoom” animation_delay=”200ms” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”justified” custom_margin=”||15px||false|false” animation_style=”slide” animation_direction=”left” animation_duration=”700ms” animation_intensity_slide=”10%” locked=”off” global_colors_info=”{}”]<\/p>\n

CFI Group\u2019s energy and utilities market research <\/strong>offers a strategic and detailed view of market dynamics,<\/strong> focusing not only on the customer, but also on the well-being of the staff.<\/p>\n

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A distinctive element of our research is the UCSI \u2013 Utility Customer Satisfaction Index<\/strong>, an annual monitoring that measures customer satisfaction trends and its main drivers<\/strong>, such as perception of service, loyalty and cross-selling. This tool allows operators to evaluate their positioning compared to competitors<\/strong> and to identify growth opportunities<\/strong> offered by a constantly evolving sector. <\/p>\n

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In the energy and utilities sector, Employee Satisfaction is also a strategic element <\/strong>to optimize service quality and customer loyalty. CFI Group uses advanced methodologies to analyze motivation, engagement and perception of corporate support<\/strong>. The goal is to identify the connections between staff well-being and operational performance, providing companies with insights to improve internal efficiency and customer relations. <\/p>\n

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Through focus groups, interviews and structured surveys<\/strong>, our company collects targeted feedback to analyze customer and employee satisfaction. This data allows us to model the key factors that drive loyalty, productivity and continuous improvement<\/strong>, offering operators concrete tools for strategic decisions in an increasingly regulated and competitive environment. <\/p>\n

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Market Research for the Energy & Utilities Sector<\/span><\/span>The Key to Success<\/span><\/span><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>The energy and utilities sector is at the heart of modern life. In an increasingly complex environment […]<\/p>\n","protected":false},"author":1,"featured_media":1222,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1336","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages\/1336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/comments?post=1336"}],"version-history":[{"count":3,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages\/1336\/revisions"}],"predecessor-version":[{"id":1456,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages\/1336\/revisions\/1456"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/media\/1222"}],"wp:attachment":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/media?parent=1336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}