{"id":1419,"date":"2025-02-06T16:30:34","date_gmt":"2025-02-06T16:30:34","guid":{"rendered":"https:\/\/www.cfigroup.it\/?page_id=1419"},"modified":"2025-03-11T15:49:26","modified_gmt":"2025-03-11T15:49:26","slug":"press-room","status":"publish","type":"page","link":"https:\/\/www.cfigroup.it\/en\/press-room\/","title":{"rendered":"Press Room"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#1A212C&#8221; background_image=&#8221;https:\/\/cfigroup.it\/wp-content\/uploads\/2025\/01\/lavora-con-noi-min.jpg&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;5%||5%||true|false&#8221; custom_padding_tablet=&#8221;4%||4%||true|false&#8221; custom_padding_phone=&#8221;4%||4%||true|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dnxte_multi_heading text_one=&#8221;press room&#8221; text_two=&#8221;PUBLICATIONS, ARTICLES AND CONFERENCES&#8221; display_type_select=&#8221;on&#8221; text_two_margin=&#8221;||0px||false|false&#8221; text_two_padding=&#8221;||0px||false|false&#8221; text_three_margin=&#8221;||0px||false|false&#8221; text_three_padding=&#8221;||0px||false|false&#8221; text_one_reveal_effect=&#8221;on&#8221; text_one_reveal_color_before=&#8221;#44546C&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_one_font=&#8221;&#8211;et_global_heading_font|800||on|||||&#8221; text_one_text_color=&#8221;#FFFFFF&#8221; text_one_font_size=&#8221;35px&#8221; text_one_line_height=&#8221;1.1em&#8221; text_two_font=&#8221;&#8211;et_global_body_font|300|||||||&#8221; text_two_text_color=&#8221;#BBC8D3&#8243; text_two_font_size=&#8221;25px&#8221; text_two_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; text_one_font_size_tablet=&#8221;35px&#8221; text_one_font_size_phone=&#8221;35px&#8221; text_one_font_size_last_edited=&#8221;on|phone&#8221; text_two_font_size_tablet=&#8221;25px&#8221; text_two_font_size_phone=&#8221;23px&#8221; text_two_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/dnxte_multi_heading][et_pb_divider color=&#8221;#BBC8D3&#8243; divider_weight=&#8221;15px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;25%&#8221; custom_margin=&#8221;-20px||15px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;left&#8221; animation_delay=&#8221;200ms&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;down&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.5)&#8221; background_image=&#8221;https:\/\/cfigroup.it\/wp-content\/uploads\/2024\/11\/sfondo-mondo-min-1.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;bottom_center&#8221; background_blend=&#8221;overlay&#8221; background_enable_mask_style=&#8221;on&#8221; background_mask_style=&#8221;bean&#8221; background_mask_transform=&#8221;invert&#8221; background_mask_size=&#8221;cover&#8221; background_mask_position=&#8221;top_center&#8221; custom_padding=&#8221;||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_type=&#8221;square&#8221; ul_position=&#8221;inside&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; ul_text_color=&#8221;#44546C&#8221; text_orientation=&#8221;justified&#8221; custom_margin=&#8221;||15px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>CFI Group collaborates with numerous Italian and international publications on Customer Satisfaction issues. CFI Group consultants participate as speakers at conferences as experts in different areas of research specialization:<\/p>\n<p>[\/et_pb_text][et_pb_text ul_type=&#8221;square&#8221; ul_position=&#8221;inside&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; ul_text_color=&#8221;#44546C&#8221; text_orientation=&#8221;justified&#8221; custom_margin=&#8221;||15px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_delay=&#8221;100ms&#8221; animation_intensity_slide=&#8221;10%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>Automotive<\/li>\n<li>Finance &amp; banking<\/li>\n<li>Mass consumption<\/li>\n<li>Media<\/li>\n<li>TLC<\/li>\n<li>Trade, GDO e GSS<\/li>\n<li>Utilities &amp; Energy<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text ul_type=&#8221;square&#8221; ul_position=&#8221;inside&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; ul_text_color=&#8221;#44546C&#8221; text_orientation=&#8221;justified&#8221; custom_margin=&#8221;||15px||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_delay=&#8221;200ms&#8221; animation_intensity_slide=&#8221;10%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To learn more about CFI Group methodology and practical applications, please visit the dedicated pages.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dnxte_image_reveal dnext_img_reveal=&#8221;https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/01\/analisi-clienti-persi-min.jpg&#8221; dnext_single_color=&#8221;#44546C&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;2&#8243; custom_padding=&#8221;||0px|||&#8221; box_shadow_style=&#8221;preset4&#8243; box_shadow_color=&#8221;#BBC8D3&#8243; global_colors_info=&#8221;{}&#8221;][\/dnxte_image_reveal][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;down&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(187,200,211,0.35)&#8221; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;bottom_center&#8221; background_blend=&#8221;overlay&#8221; custom_padding=&#8221;||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dnxte_multi_heading text_two=&#8221;SCIENTIFIC PUBLICATIONS&#8221; heading_tag=&#8221;h2&#8243; display_type_select=&#8221;on&#8221; text_two_margin=&#8221;||0px||false|false&#8221; text_two_padding=&#8221;||0px||false|false&#8221; text_three_margin=&#8221;||0px||false|false&#8221; text_three_padding=&#8221;||0px||false|false&#8221; text_one_reveal_effect=&#8221;on&#8221; text_one_reveal_color_before=&#8221;#44546C&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_one_font=&#8221;&#8211;et_global_body_font|300|||||||&#8221; text_one_text_align=&#8221;left&#8221; text_one_text_color=&#8221;#44546C&#8221; text_one_font_size=&#8221;25px&#8221; text_two_font=&#8221;&#8211;et_global_heading_font|800||on|||||&#8221; text_two_text_align=&#8221;left&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/dnxte_multi_heading][et_pb_divider color=&#8221;#BBC8D3&#8243; divider_weight=&#8221;15px&#8221; _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;25%&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-20px||15px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; animation_style=&#8221;zoom&#8221; animation_delay=&#8221;200ms&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>CLIENTI SODDISFATTI \u2013 VINCITORI E VINTI NELLA BATTAGLIA PER LA PREFERENZA DEI CONSUMATORI<\/h5>\n<p>di Claes Fornell<br \/>\nFranco Angeli (2008)<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference<\/h5>\n<p>di Claes Fornell<br \/>\nPalgrave Macmillan (2008)<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>SOCIETING. Il marketing nella societ\u00e0 postmoderna<\/h5>\n<p>di Giampaolo Fabris<br \/>\nETAS (2008)<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>Misurare la soddisfazione. Come valutare la soddisfazione in tempi di crisi<\/h5>\n<p>a cura di Cristina Bombelli e Barbara Quacquarelli<br \/>\nSviluppo &amp; Organizzazione \u2013 ESTE (Marzo\/Aprile 2009)<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>La razionalizzazione della rete di distribuzione: il caso Breil<\/h5>\n<p>di Daniele Corsaro, Giancarlo Nadin, Simone Pizzoglio e Stefano Sacco<br \/>\nMicro &amp; Macro Marketing \u2013 IL MULINO (Marzo 2006)<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>Il contributo dei venditori alla soddisfazione del cliente: un\u2019analisi nel mercato finanziario<\/h5>\n<p>di Paolo Guenzi, Riccardo Becagli e Roberto Riccardi<br \/>\nMicro &amp; Macro Marketing \u2013 IL MULINO (Febbraio 2004)<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>Cosa pensa di 3M?<\/h5>\n<p>di Simone Pizzoglio<br \/>\n3M Innovazione \u2013 3M ITALIA S.p.A.<br \/>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.3em&#8221; link_font=&#8221;||||on||||&#8221; link_text_color=&#8221;#44546C&#8221; header_5_font=&#8221;|||on|||||&#8221; header_5_line_height=&#8221;1.1em&#8221; custom_margin=&#8221;||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_duration=&#8221;700ms&#8221; animation_intensity_slide=&#8221;10%&#8221; custom_css_free_form=&#8221;selector h5 {padding-bottom:5px}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h5>Analizzare e gestire la Dealer Satisfaction: un\u2019analisi empirica nel mercato degli orologi<\/h5>\n<p>di Paolo Guenzi, Simone Pizzoglio e Roberto Riccardi<br \/>\nEconomia e Marketing \u2013 ETAS (Agosto 2004)<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_module dnxte_multi_heading dnxte_multi_heading_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"wrapper\"><h1 class='header-level '><span class=\"dnxt-text-one reveal-effect masker wow\"><span class=\"dnxt-gradient-text-color-1\">press room<\/span><\/span><span class=\"dnxt-text-two \"><span class=\"dnxt-gradient-text-color-2\">PUBLICATIONS, ARTICLES AND CONFERENCES<\/span><\/span><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>CFI Group collaborates with numerous Italian and international publications on Customer Satisfaction issues. CFI Group consultants participate as speakers at conferences as experts [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"#1A212C\" background_image=\"https:\/\/cfigroup.it\/wp-content\/uploads\/2025\/01\/lavora-con-noi-min.jpg\" background_blend=\"overlay\" custom_padding=\"5%||5%||true|false\" custom_padding_tablet=\"4%||4%||true|false\" custom_padding_phone=\"4%||4%||true|false\" da_disable_devices=\"off|off|off\" saved_tabs=\"all\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.27.3\" _module_preset=\"default\" custom_padding=\"||0px|||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.3\" _module_preset=\"default\" global_colors_info=\"{}\"][dnxte_multi_heading text_one=\"press room\" text_two=\"PUBBLICAZIONI, ARTICOLI E CONVEGNI\" display_type_select=\"on\" text_two_margin=\"||0px||false|false\" text_two_padding=\"||0px||false|false\" text_three_margin=\"||0px||false|false\" text_three_padding=\"||0px||false|false\" text_one_reveal_effect=\"on\" text_one_reveal_color_before=\"#44546C\" _builder_version=\"4.27.4\" _module_preset=\"default\" text_one_font=\"--et_global_heading_font|800||on|||||\" text_one_text_color=\"#FFFFFF\" text_one_font_size=\"35px\" text_one_line_height=\"1.1em\" text_two_font=\"--et_global_body_font|300|||||||\" text_two_text_color=\"#BBC8D3\" text_two_font_size=\"25px\" text_two_line_height=\"1.1em\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" text_one_font_size_tablet=\"35px\" text_one_font_size_phone=\"35px\" text_one_font_size_last_edited=\"on|phone\" text_two_font_size_tablet=\"25px\" text_two_font_size_phone=\"23px\" text_two_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"][\/dnxte_multi_heading][et_pb_divider color=\"#BBC8D3\" divider_weight=\"15px\" _builder_version=\"4.27.3\" _module_preset=\"default\" width=\"25%\" custom_margin=\"-20px||15px||false|false\" custom_padding=\"0px||||false|false\" animation_style=\"zoom\" animation_direction=\"left\" animation_delay=\"200ms\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" module_id=\"down\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"rgba(255,255,255,0.5)\" background_image=\"https:\/\/cfigroup.it\/wp-content\/uploads\/2024\/11\/sfondo-mondo-min-1.png\" background_size=\"initial\" background_position=\"bottom_center\" background_blend=\"overlay\" background_enable_mask_style=\"on\" background_mask_style=\"bean\" background_mask_transform=\"invert\" background_mask_size=\"cover\" background_mask_position=\"top_center\" custom_padding=\"||||false|false\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" _builder_version=\"4.27.4\" _module_preset=\"default\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.27.3\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text ul_type=\"square\" ul_position=\"inside\" _builder_version=\"4.27.4\" _module_preset=\"default\" ul_text_color=\"#44546C\" text_orientation=\"justified\" custom_margin=\"||15px||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" global_colors_info=\"{}\"]<\/p><p>CFI Group collabora con numerose testate italiane e internazionali sui temi della Customer Satisfaction. I consulenti CFI Group partecipano come speaker a convegni in qualit\u00e0 di esperti nei differenti settori di specializzazione della ricerca:<\/p><p>[\/et_pb_text][et_pb_text ul_type=\"square\" ul_position=\"inside\" _builder_version=\"4.27.4\" _module_preset=\"default\" ul_text_color=\"#44546C\" text_orientation=\"justified\" custom_margin=\"||15px||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_delay=\"100ms\" animation_intensity_slide=\"10%\" global_colors_info=\"{}\"]<\/p><ul><li>Automotive<\/li><li>Finance & banking<\/li><li>Largo consumo<\/li><li>Media<\/li><li>Telecomunicazioni<\/li><li>Trade, GDO e GSS<\/li><li>Utilities ed Energia<\/li><\/ul><p>[\/et_pb_text][et_pb_text ul_type=\"square\" ul_position=\"inside\" _builder_version=\"4.27.4\" _module_preset=\"default\" ul_text_color=\"#44546C\" text_orientation=\"justified\" custom_margin=\"||15px||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_delay=\"200ms\" animation_intensity_slide=\"10%\" global_colors_info=\"{}\"]<\/p><p>Per approfondire i temi sulla metodologia CFI Group e le applicazioni pratiche, vi invitiamo a visitare le pagine dedicate.<\/p><p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.27.3\" _module_preset=\"default\" global_colors_info=\"{}\"][dnxte_image_reveal dnext_img_reveal=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/01\/analisi-clienti-persi-min.jpg\" dnext_single_color=\"#44546C\" _builder_version=\"4.27.4\" _module_preset=\"default\" z_index=\"2\" custom_padding=\"||0px|||\" box_shadow_style=\"preset4\" box_shadow_color=\"#BBC8D3\" global_colors_info=\"{}\"][\/dnxte_image_reveal][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" module_id=\"down\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"rgba(187,200,211,0.35)\" background_enable_image=\"off\" background_size=\"initial\" background_position=\"bottom_center\" background_blend=\"overlay\" custom_padding=\"||||false|false\" da_disable_devices=\"off|off|off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][dnxte_multi_heading text_two=\"PUBBLICAZIONI SCIENTIFICHE\" heading_tag=\"h2\" display_type_select=\"on\" text_two_margin=\"||0px||false|false\" text_two_padding=\"||0px||false|false\" text_three_margin=\"||0px||false|false\" text_three_padding=\"||0px||false|false\" text_one_reveal_effect=\"on\" text_one_reveal_color_before=\"#44546C\" _builder_version=\"4.27.4\" _module_preset=\"default\" text_one_font=\"--et_global_body_font|300|||||||\" text_one_text_align=\"left\" text_one_text_color=\"#44546C\" text_one_font_size=\"25px\" text_two_font=\"--et_global_heading_font|800||on|||||\" text_two_text_align=\"left\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" locked=\"off\" global_colors_info=\"{}\"][\/dnxte_multi_heading][et_pb_divider color=\"#BBC8D3\" divider_weight=\"15px\" _builder_version=\"4.27.3\" _module_preset=\"default\" width=\"25%\" module_alignment=\"left\" custom_margin=\"-20px||15px||false|false\" custom_padding=\"0px||||false|false\" animation_style=\"zoom\" animation_delay=\"200ms\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>CLIENTI SODDISFATTI \u2013 VINCITORI E VINTI NELLA BATTAGLIA PER LA PREFERENZA DEI CONSUMATORI<\/h5><p>di Claes Fornell<br \/>Franco Angeli (2008)<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference<\/h5><p>di Claes Fornell<br \/>Palgrave Macmillan (2008)<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>SOCIETING. Il marketing nella societ\u00e0 postmoderna<\/h5><p>di Giampaolo Fabris<br \/>ETAS (2008)<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>Misurare la soddisfazione. Come valutare la soddisfazione in tempi di crisi<\/h5><p>a cura di Cristina Bombelli e Barbara Quacquarelli<br \/>Sviluppo & Organizzazione \u2013 ESTE (Marzo\/Aprile 2009)<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>La razionalizzazione della rete di distribuzione: il caso Breil<\/h5><p>di Daniele Corsaro, Giancarlo Nadin, Simone Pizzoglio e Stefano Sacco<br \/>Micro & Macro Marketing \u2013 IL MULINO (Marzo 2006)<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>Il contributo dei venditori alla soddisfazione del cliente: un\u2019analisi nel mercato finanziario<\/h5><p>di Paolo Guenzi, Riccardo Becagli e Roberto Riccardi<br \/>Micro & Macro Marketing \u2013 IL MULINO (Febbraio 2004)<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>Cosa pensa di 3M?<\/h5><p>di Simone Pizzoglio<br \/>3M Innovazione \u2013 3M ITALIA S.p.A.<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5>Analizzare e gestire la Dealer Satisfaction: un\u2019analisi empirica nel mercato degli orologi<\/h5><p>di Paolo Guenzi, Simone Pizzoglio e Roberto Riccardi<br \/>Economia e Marketing \u2013 ETAS (Agosto 2004)<\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.27.4\" _module_preset=\"default\" 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_module_preset=\"default\" width=\"25%\" module_alignment=\"center\" custom_margin=\"-20px||15px||false|false\" custom_padding=\"0px||||false|false\" animation_style=\"zoom\" animation_delay=\"200ms\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blog fullwidth=\"off\" posts_number=\"6\" include_categories=\"11\" show_thumbnail=\"off\" show_author=\"off\" show_categories=\"off\" show_excerpt=\"off\" _builder_version=\"4.27.4\" _module_preset=\"default\" header_font_size=\"15px\" background_enable_color=\"off\" border_color_all=\"#BBC8D3\" global_colors_info=\"{}\"][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" module_id=\"down\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"rgba(187,200,211,0.35)\" background_enable_image=\"off\" background_size=\"initial\" background_position=\"bottom_center\" background_blend=\"overlay\" custom_padding=\"||||false|false\" da_disable_devices=\"off|off|off\" locked=\"off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][dnxte_multi_heading text_two=\"convegni\" heading_tag=\"h2\" display_type_select=\"on\" text_two_margin=\"||0px||false|false\" text_two_padding=\"||0px||false|false\" text_three_margin=\"||0px||false|false\" text_three_padding=\"||0px||false|false\" text_one_reveal_effect=\"on\" text_one_reveal_color_before=\"#44546C\" _builder_version=\"4.27.4\" _module_preset=\"default\" text_one_font=\"--et_global_body_font|300|||||||\" text_one_text_color=\"#44546C\" text_one_font_size=\"27px\" text_two_font=\"--et_global_heading_font|800||on|||||\" text_two_text_align=\"center\" text_two_font_size=\"26px\" text_two_line_height=\"0.9em\" text_three_font=\"--et_global_body_font|300|||||||\" text_three_text_align=\"center\" text_three_font_size=\"24px\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" locked=\"off\" global_colors_info=\"{}\"][\/dnxte_multi_heading][et_pb_divider color=\"#BBC8D3\" divider_weight=\"15px\" _builder_version=\"4.27.3\" _module_preset=\"default\" width=\"25%\" module_alignment=\"center\" custom_margin=\"-20px||15px||false|false\" custom_padding=\"0px||||false|false\" animation_style=\"zoom\" animation_delay=\"200ms\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_accordion open_toggle_text_color=\"#44546C\" open_toggle_background_color=\"#FFFFFF\" closed_toggle_background_color=\"#44546C\" toggle_icon=\"\uf107||fa||900\" icon_color=\"#FFFFFF\" use_icon_font_size=\"on\" icon_font_size=\"20px\" _builder_version=\"4.27.4\" _module_preset=\"default\" toggle_text_color=\"#FFFFFF\" toggle_font_size=\"17px\" animation_direction=\"bottom\" toggle_font_size_tablet=\"17px\" toggle_font_size_phone=\"17px\" toggle_font_size_last_edited=\"on|phone\" border_width_all=\"0px\" border_color_all=\"#44546C\" global_colors_info=\"{}\"][et_pb_accordion_item title=\"Italiani rassegnati? La Customer Satisfaction dei Servizi in Italia 2010\" open=\"on\" _builder_version=\"4.27.4\" _module_preset=\"default\" custom_margin=\"||10px||false|false\" custom_padding=\"22px|20px|20px|20px|false|true\" global_colors_info=\"{}\" toggle_font=\"|||on|||||\" closed_toggle_font=\"|||||on|||\"]<\/p><p>CFMT \u2013 Centro Formazione Management del Terziario<\/p><p align=\"left\"><span style=\"color: #000000;\">L\u2019indagine sulla Customer Satisfaction nei Servizi in Italia, promossa dal Cfmt e realizzata da CFI Group, giunta alla sua quinta edizione \u00e8 tesa a conoscere\u00a0<\/span><span style=\"color: #000000;\">l\u2019opinione dei \u201cprotagonisti\u201c \u2013 oltre ai 6064 utenti sono stati intervistati anche 410 manager di aziende dei servizi \u2013 per capire la situazione attuale e confrontarla\u00a0<\/span><span style=\"color: #000000;\">con le precedenti rilevazioni.<\/span><\/p><p align=\"left\">Customer Satisfaction Awards \u2013\u00a0Intervento di Simone Pizzoglio \u2013 Managing Director CFI Group<\/p><p align=\"left\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/RAPPORTO_RICERCA_CUSTOMER20101.pdf\">Scarica il rapporto di ricerca<\/a><\/p><p><em>Milano, 24 novembre 2010<\/em><\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"INNOVAZIONE E SOCIET\u00c0 2009 \u2013 Metodi e politiche per la valutazione dei servizi\" _builder_version=\"4.27.4\" _module_preset=\"default\" custom_margin=\"||10px||false|false\" custom_padding=\"22px|20px|20px|20px|false|true\" global_colors_info=\"{}\" toggle_font=\"|||on|||||\" closed_toggle_font=\"|||||on|||\" open=\"off\"]<\/p><p>Facolt\u00e0 di Economia \u2013 Universit\u00e0 degli Studi di Brescia<\/p><p><em>Brescia, 24-26 giugno 2009<\/em><\/p><p>[\/et_pb_accordion_item][et_pb_accordion_item title=\"VALUTAZIONE E CUSTOMER SATISFACTION PER LA QUALIT\u00c0 DEI SERVIZI\" _builder_version=\"4.27.4\" _module_preset=\"default\" custom_margin=\"||10px||false|false\" custom_padding=\"22px|20px|20px|20px|false|true\" global_colors_info=\"{}\" toggle_font=\"|||on|||||\" closed_toggle_font=\"|||||on|||\" open=\"off\"]<\/p><p>Facolt\u00e0 di Economia \u2013 Universit\u00e0 degli Studi di Roma Tor Vergata<\/p><p><em>Roma, 12-13 aprile 2007<\/em><\/p><p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" module_id=\"down\" _builder_version=\"4.27.4\" _module_preset=\"default\" background_color=\"rgba(255,255,255,0.5)\" background_image=\"https:\/\/cfigroup.it\/wp-content\/uploads\/2024\/11\/sfondo-mondo-min-1.png\" background_size=\"initial\" background_position=\"bottom_center\" background_blend=\"overlay\" background_enable_mask_style=\"on\" background_mask_style=\"bean\" background_mask_transform=\"invert\" background_mask_size=\"cover\" background_mask_position=\"top_center\" custom_padding=\"||||false|false\" da_disable_devices=\"off|off|off\" locked=\"off\" global_colors_info=\"{}\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" custom_padding=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][dnxte_multi_heading text_two=\"SCRIVONO DI NOI\" heading_tag=\"h2\" display_type_select=\"on\" text_two_margin=\"||0px||false|false\" text_two_padding=\"||0px||false|false\" text_three_margin=\"||0px||false|false\" text_three_padding=\"||0px||false|false\" text_one_reveal_effect=\"on\" text_one_reveal_color_before=\"#44546C\" _builder_version=\"4.27.4\" _module_preset=\"default\" text_one_font=\"--et_global_body_font|300|||||||\" text_one_text_align=\"left\" text_one_text_color=\"#44546C\" text_one_font_size=\"25px\" text_two_font=\"--et_global_heading_font|800||on|||||\" text_two_text_align=\"left\" custom_margin=\"||0px||false|false\" custom_padding=\"||0px||false|false\" locked=\"off\" global_colors_info=\"{}\"][\/dnxte_multi_heading][et_pb_divider color=\"#BBC8D3\" divider_weight=\"15px\" _builder_version=\"4.27.3\" _module_preset=\"default\" width=\"25%\" module_alignment=\"left\" custom_margin=\"-20px||15px||false|false\" custom_padding=\"0px||||false|false\" animation_style=\"zoom\" animation_delay=\"200ms\" locked=\"off\" global_colors_info=\"{}\"][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.27.4\" _module_preset=\"default\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.4\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2024<\/i><\/b><\/h5><p><em>\u201cNel periodo che abbiamo vissuto che \u00e8 stato un periodo di prezzi alti, di bollette particolarmente importanti, sicuramente su due fronti abbiamo lavorato traendo spunto proprio dalla matrice di priorit\u00e0 che ci avete fornito, ed erano Il fronte della Comunicazione e il fronte della Convenienza. Gli anni immediatamente passati, mi riferisco al 2022, l\u2019anno dei prezzi impazziti dell\u2019energia elettrica e del gas, sono stati anni in cui era importante comunicare bene e questo l\u2019abbiamo percepito proprio dalla vostra matrice in cui aveva un peso importante la comunicazione e la convenienza. Quindi su questi due temi abbiamo lavorato in maniera sinergica\u2026 abbiamo registrato nelle customer satisfaction successive netti miglioramenti proprio prendendo spunto dal vostro report. Devo dire che \u00e8 stata una guida fantastica perch\u00e9 poi i risultati che abbiamo conseguito nell\u2019anno 2023, e poi ancora, che stiamo conseguendo nel 2024 sono stati degli anni straordinari e io li imputo anche grazie allo spunto che ci \u00e8 venuto dal vostro lavoro.\u201d<\/em><\/p><p>Giovanni Perrone \u2013 Amministratore delegato Acinque energie<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2022<\/i><\/b><\/h5><p><a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2022\/04\/10\/how-to-beat-the-stock-market-by-four-times\/?sh=19e12c096043\"><span style=\"font-weight: 400;\">How To Beat The Stock Market By Four Times<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 Forbes <\/span><i><span style=\"font-weight: 400;\">(Aprile 2022)<\/span><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2018<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/cibus-2018-SOLE24.pdf\"><span style=\"font-weight: 400;\">GDO innvoativa con le sinergie<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 Il Sole 24 Ore <\/span><i><span style=\"font-weight: 400;\">(maggio 2018)<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2015<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/gbi_GROSSISTI.pdf\"><span style=\"font-weight: 400;\">L\u2019Universo dei grossisti di bevande<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 GBI <\/span><i><span style=\"font-weight: 400;\">(aprile\/maggio 2015)<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2014<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/DB-TEAM-52_26-28.pdf\"><span style=\"font-weight: 400;\">Customer Satisfaction: non un ufficio ma il lavoro di ognuno di noi<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 DB Team <\/span><i><span style=\"font-weight: 400;\">(nr. 52 \u2013 ott.-dic. 2014)<\/span><\/i>\u00a0<\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2013<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/3987_001.pdf\"><span style=\"font-weight: 400;\">Nuove opportunit\u00e0 per la bankassurance in Italia: i canali di vendita diretta<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 MK <\/span><i><span style=\"font-weight: 400;\">(nr. 6 \u2013 dic. 2013)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Escalona (Finanza & Futuro): la nostra orchestra suona in crescendo \u2013 BLUERATING.COM <\/span><i><span style=\"font-weight: 400;\">(21 ottobre 2013)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Negozi, pi\u00f9 della app conta il servizio<\/span><span style=\"font-weight: 400;\"> \u2013 ITALIA OGGI <\/span><i><span style=\"font-weight: 400;\">(10 ottobre 2013)<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2012<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/Energia24Luglio.pdf\"><span style=\"font-weight: 400;\">Nel 70% dei casi \u00e8 la leva del risparmio a far cambiare alle Pmi il fornitore di energia<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 ENERGIA 24 <\/span><i><span style=\"font-weight: 400;\">(Luglio\/Agosto 2012)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/Press-Release-Bruno-Berni-MD-March-14-FINAL.pdf\">CFI Group, Bruno Berni nuovo a.d<\/a>. \u2013 ITALIA OGGI <\/span><i><span style=\"font-weight: 400;\">(15 Marzo 2012)<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2011<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/doc20120105143712.pdf\"><span style=\"font-weight: 400;\">La percezione dei contact center bancari<\/span><\/a><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/doc20120105143712.pdf\"> di Marco Capuzzo e Daniela Vitolo<\/a> \u2013 MK (<\/span><i><span style=\"font-weight: 400;\">Novembre\/Dicembre 2011)\u00a0<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20110222_CFMT.pdf\">La customer care non \u00e8 risolutiva nel rapporto con il consumatore<\/a> di Francesco Oldani \u2013 MARK UP<\/span><i><span style=\"font-weight: 400;\"> (Gennaio\/Febbraio 2011)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20110125_CFMT.pdf\">Commercio (e farmacie) al primo posto nella soddisfazione del consumatore<\/a> \u2013 MARK UP <\/span><i><span style=\"font-weight: 400;\">(25 Gennaio 2011)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ilfattoquotidiano.it\/2011\/01\/10\/casini-apre-al-premier-ma-la-lega-minaccia-le-urne\/85679\/\">Casini apre e la Lega minaccia le urne. Ma per i sondaggi i risultati sono incerti<\/a> \u2013 IL FATTO QUOTIDIANO <\/span><i><span style=\"font-weight: 400;\">(10 Gennaio 2011)<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2010<\/i><\/b><\/h5><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20101126.pdf\">OVS, MediaWorld e Coop premiate dai consumatori<\/a> <\/span><span style=\"font-weight: 400;\">\u00a0\u2013 IL SOLE 24 ORE <\/span><i><span style=\"font-weight: 400;\">(26 Novembre 2010)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20101116_CFMT.pdf\">Italiani soddisfatti dai supermercati, promossi anche cinema e farmacie<\/a> \u2013 LA REPUBBLICA <\/span><i><span style=\"font-weight: 400;\">(16 Novembre 2010)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20101105_RisorseUmane-Trend.pdf\">Sette professionisti su 10: nella comunicazione il lavoro crescer\u00e0 online<\/a> \u2013 CORRIERE DELLA SERA<\/span><i><span style=\"font-weight: 400;\"> (5 Novembre 2010)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/Il-mercato-del-lavoro-nel-settore-digitale.pdf\">Il mercato del lavoro nel settore digitale<\/a> \u2013 IAB ITALIA 2010 <\/span><i><span style=\"font-weight: 400;\">(Novembre 2010)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/TecnicaOspedaliera_sett10_pag_062_070.pdf\">Qualit\u00e0 del servizio e soddisfazione dei pazienti<\/a> \u2013 TECNICA OSPEDALIERA <\/span><i><span style=\"font-weight: 400;\">(Settembre 2010)<\/span><\/i><\/p><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/beveragegrocery_sett-ott2010.pdf\"><span style=\"font-weight: 400;\">Il vino tra crisi e opportunit\u00e0 <\/span><\/a><i><span style=\"font-weight: 400;\">\u2013 <\/span><\/i><span style=\"font-weight: 400;\">BEVERAGE & GROCERY<\/span><i><span style=\"font-weight: 400;\"> (Settembre\/Ottobre 2010)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/il-mondo-05_03_10.pdf\">Cala il business, meno male che si vota<\/a> \u2013 IL MONDO<\/span><i><span style=\"font-weight: 400;\"> (Marzo 2010)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/trade.pdf\">Consumatore. Scontrino o interlocutore?<\/a> \u2013 TRADE CONSUMER ELECTRONICS<\/span><i><span style=\"font-weight: 400;\"> (Marzo 2010)<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2009<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/200905_AMascariello_BSBRetailBanking.pdf\"><span style=\"font-weight: 400;\">A caccia di clienti fedeli <\/span><\/a><b>\u00a0<\/b><span style=\"font-weight: 400;\">\u00a0\u2013\u00a0 BUSINESS\u00a0 <\/span><i><span style=\"font-weight: 400;\">(Maggio\/Giugno 2009)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/200905_AMascariello_BSBRetailBanking.pdf\">Banche, la ricetta \u00e8 comunicare bene<\/a> \u2013\u00a0 ITALIA OGGI<\/span><i><span style=\"font-weight: 400;\"> (10 Marzo 2009)\u00a0\u00a0<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20090307_DIbiase.pdf\">Customer satisfaction, Intesa batte Unicredit. Ma non le Bcc<\/a> \u2013 MILANO FINANZA <\/span><i><span style=\"font-weight: 400;\">(7 Marzo 2009)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20090227_BorseNelleManiDeiConsumatori.pdf\">Borse nelle mani dei consumatori<\/a> \u2013 ESPANSIONE<\/span><i><span style=\"font-weight: 400;\"> (Marzo 2009)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/200901_SSincinelli_Fornell.pdf\">ll vero motore della crescita? Sono i consumatori soddisfatti<\/a>\u00a0 \u2013\u00a0 BUSINESS<\/span><i><span style=\"font-weight: 400;\"> (Gennaio\/Febbraio 2009)\u00a0\u00a0<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20080119_GDOWeeK_incontra_Fornell.pdf\">La fedelt\u00e0 del cliente, un\u2019incognita che si risolve ricorrendo alle equazioni<\/a> \u2013 GDO WEEK<\/span><i><span style=\"font-weight: 400;\"> (Gennaio 2009)\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/i><i><\/i><\/p><p>[\/et_pb_text][et_pb_text _builder_version=\"4.27.4\" _module_preset=\"default\" text_line_height=\"1.3em\" link_font=\"||||on||||\" link_text_color=\"#44546C\" header_5_font=\"|||on|||||\" header_5_line_height=\"1.1em\" custom_margin=\"||||false|false\" animation_style=\"slide\" animation_direction=\"left\" animation_duration=\"700ms\" animation_intensity_slide=\"10%\" custom_css_free_form=\"selector h5 {padding-bottom:5px}\" global_colors_info=\"{}\"]<\/p><h5><b><i>2008<\/i><\/b><\/h5><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/Uncaffecon.pdf\"><span style=\"font-weight: 400;\">Un caff\u00e9 con \u2026 <\/span><\/a><span style=\"font-weight: 400;\">\u2013 TRADE CONSUMER ELECTRONICS <\/span><i><span style=\"font-weight: 400;\">(Dicembre 2008)<\/span><\/i><\/p><p><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/20081206_Fornell_Lonardi.pdf\"><span style=\"font-weight: 400;\">Ma la riduzione dei prezz<\/span><span style=\"font-weight: 400;\">i eviter\u00e0 la debacle dei consumi<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 LA REPUBBLICA<\/span><i><span style=\"font-weight: 400;\"> (6 Dicembre 2008)\u00a0<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/UniCreditFactoring_PMINews_Novembre2008-1.pdf\">Il valore della relazione con il cliente<\/a> \u2013 UNICREDIT FACTORING PMI News <\/span><i><span style=\"font-weight: 400;\">(Dicembre 2008)\u00a0<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/AffariFinanza_20082710.pdf\">Utenti insoddisfatti non basta pi\u00f9 la concorrenza dei prezzi<\/a> \u2013 AFFARI&FINANZA \u2013 LA REPUBBLICA<\/span><i><span style=\"font-weight: 400;\"> (Ottobre 2008)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/Economy-02_07_2008.pdf\">Customer satisfaction \u2013 Correntisti infedeli (virtualmente)<\/a> \u2013 ECONOMY<\/span><i><span style=\"font-weight: 400;\"> (Luglio 2008)<\/span><\/i><\/p><p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.cfigroup.it\/wp-content\/uploads\/2025\/02\/Scan_Economy-05_07_2006.pdf\">E l\u2019energia ce la facciamo noi<\/a> \u2013 ECONOMY<\/span><i><span style=\"font-weight: 400;\"> (Luglio 2008)<\/span><\/i><\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-1419","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages\/1419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/comments?post=1419"}],"version-history":[{"count":4,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages\/1419\/revisions"}],"predecessor-version":[{"id":1467,"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/pages\/1419\/revisions\/1467"}],"wp:attachment":[{"href":"https:\/\/www.cfigroup.it\/en\/wp-json\/wp\/v2\/media?parent=1419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}